Privacy policy
At Bolt Sign, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, submit a quote request, or make a purchase on www.boltsign.com.
Need to Contact Us?
If you have any questions, concerns, or complaints about this policy or our data practices, feel free to reach out:
info@boltsign.com
Information We Collect
We collect personal information to improve your experience, fulfill orders, respond to inquiries, and operate effectively. “Personal Information” refers to data that can be used to identify an individual. Here’s what we collect and how:
- Device Information
- Purpose: To monitor website performance, troubleshoot issues, and analyze traffic.
- How: Automatically via cookies, log files, pixels, and web beacons.
- What: Browser type, IP address, time zone, device data, browsing behavior on our Site.
- Shared With: Shopify (our store platform) and tools like Google Analytics.
- Order Information
- Purpose: To process purchases, handle payments, manage deliveries, and offer customer service.
- How: Collected directly at checkout.
- What: Full name, shipping and billing addresses, contact details, payment info (e.g., card or PayPal).
- Shared With: Shopify, secure payment processors, and shipping carriers.
- Quote Form & Contact Submissions
- Purpose: To respond to custom quote requests and service inquiries.
- How: Through “Get a Quote” or contact forms.
- What: Name, email, phone number, sign type, and your message.
- Shared With: Our internal sales team and customer relationship tools (CRMs).
- Customer Support
- Purpose: To resolve product or order-related issues and provide assistance.
- How: Collected through customer service conversations.
- What: Name, contact details, past orders, and communication history.
- Shared With: Our support systems or platforms if used.
- SMS Privacy
Bolt Sign does not sell or share mobile consent or SMS data with any third parties.
Minors
We do not knowingly collect personal data from individuals under 18 years of age. If a minor has submitted information, please contact us so we can remove it.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide customer support and respond to inquiries
- Send communications via email, SMS, or phone
- Share marketing or promotional offers
- Improve site functionality, performance, and security
Legal Basis (For EEA/UK Visitors): We process your data based on consent (e.g., form submissions), contractual obligations (e.g., order fulfillment), or legitimate interest (e.g., marketing).
Marketing Communications
By submitting your details through our forms, you consent to being contacted by Bolt Sign via SMS, phone, or email regarding your inquiry or related services.
To opt out, reply “STOP” to any message or contact info@boltsign.com.
How We Share Your Data
We only share your Personal Information when necessary to run our business:
- Shopify: Our eCommerce platform for managing online orders.
- Analytics Tools: Like Google Analytics to better understand visitor behavior.
- Advertising Platforms: For remarketing (e.g., Facebook, Google Ads).
- Legal Compliance: When required by law or to enforce our terms.
Behavioral Advertising
We may use your data for personalized advertising. You can manage preferences or opt out:
- Google Ads & Analytics: Google Settings
- Facebook Ads: Manage via Facebook ad settings
- More Info: Visit the Network Advertising Initiative for broader control.
Your Rights
EEA/UK Residents (GDPR)
You can request to:
- Access or correct your data
- Delete your information
- Withdraw consent at any time
California Residents (CCPA)
You have the right to:
- Know what data we collect
- Request access or deletion
- Authorize a representative to act on your behalf
To exercise these rights, email info@boltsign.com.
Data Retention
We retain your personal data only as long as necessary for operational, legal, or regulatory reasons—unless you request deletion.
Security & Automated Decision Making
We take appropriate security measures to protect your data, including encryption.
We do not engage in automated decision-making that produces legal or significant effects. However, Shopify may temporarily block certain IPs linked to suspicious activity.
Cookies
Bolt Sign uses cookies to:
- Ensure smooth site functionality (e.g., keeping your cart saved)
- Improve website performance
- Offer relevant ads
You can control or block cookies via your browser settings. Learn more at All About Cookies.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, laws, or technology. Please review this page periodically.
Last Updated: August 15, 2025
Contact Us
If you have questions about this policy or your data:
Email: info@boltsign.com
Website: www.boltsign.com